Legal & policies

Privacy policy

Guitrees ("we", "us") sells garden hoses and watering accessories. This policy explains what information we collect when you use this store, why we collect it, and what we never do with it.

What we collect

• Order information — your email address, shipping address, phone number, and what you bought. We need this to ship the order and handle returns.
• Payment status — whether an order is paid, pending, or refunded. Card numbers are handled entirely by our payment processor and never reach our servers.
• Technical data — your browser type and pages visited, used to find and fix problems.

What we do not collect

• We never store credit or debit card numbers.
• We do not sell or rent your personal data to anyone.
• We do not use your email for marketing unless you explicitly opt in.

How we use your information

To process and deliver your order, to contact you about that order if something goes wrong, to handle warranty claims, and to detect fraud. That is the complete list.

How long we keep it

Order records are kept for seven years because tax law requires it. Everything else is deleted when it is no longer needed.

Your rights

You can ask us to tell you what data we hold about you, correct it, or delete it. If you are in the EU or California, you also have the right to lodge a complaint with your local data protection authority. Email us at the address on the contact page.

Cookies

We use a small number of cookies: one to remember what is in your cart, and analytics cookies to understand which pages are useful. We do not use advertising cookies or sell your browsing behaviour to anyone.

Terms of service

By placing an order on this store you agree to these terms.

Orders and acceptance

Placing an order is an offer to buy. We accept it when we send a confirmation email. We may decline an order if the item is out of stock, if the shipping address cannot be delivered, or if we cannot verify payment.

Pricing

Prices are in US dollars and exclude sales tax, which is calculated at checkout based on your shipping address. If a price is listed in error we will contact you before charging you.

Product specifications

We state working pressure, burst pressure and temperature ratings on every product page and hold test reports for each batch. These figures apply to the product as sold. We are not liable for misuse, over-pressurisation, or use outside the stated ratings.

Liability

Our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including lost profits or lost crops.

Governing law

These terms are governed by the laws of the State of Delaware, United States.

Shipping & delivery

All orders ship from a warehouse inside the United States, so your parcel never crosses a border and you will not pay import duties.

Rates quoted at checkout

The rates you see at checkout are the full amount we charge. We do not add handling fees after the fact.

Heavy items

Our longest hose is 250ft and ships at roughly 25lb. Large items may take an extra business day and are still eligible for free shipping.

Tracking

We email a tracking link as soon as the carrier scans your parcel. If tracking has not updated for five business days, contact us and we will open a carrier trace.

Address errors

We ship to the address you give us. If a parcel is returned because of an incorrect address, we will contact you; you are responsible for the reship cost.

Returns & refunds

What has to be true

• You have all original parts and packaging.
• The hose has not been used, cut, or permanently kinked.
• You contact us first so we can issue the return label.

How to start a return

Email us with your order number and the item. We send a prepaid label the same business day. Refunds are issued to the original payment method within 3–5 business days after we receive the parcel back and inspect it.

Faulty items

If something fails in normal use within the warranty period, we will replace it or refund it in full — your choice. We do not ask you to pay return postage on a faulty item.

Refund timing

Bank processing after we issue a refund typically takes 3–5 additional business days.

Exchanges

To exchange for a different size, start a return for the original and place a new order. This keeps pricing transparent and avoids stock issues.

Warranty

Every hose carries a lifetime limited warranty. If it fails in normal use, we repair or replace it. Accessory fittings and repair kits carry a one-year warranty.

What the warranty covers

• Defects in materials or workmanship
• Failure of the brass fitting or the reinforced hose body
• Premature cracking at the stated temperature range

What it does not cover

• Damage from exceeding the rated working pressure of 300 PSI
• Punctures from sharp objects, vehicles, or cutting tools
• Normal wear such as surface scuffing or gradual abrasion
• Use for potable water

Making a claim

Email us with your order number, a photo of the failed part, and a one-line description of how it failed. We do not ask for receipts or proof of purchase beyond the order number.

Contact

We answer email within one business day. For trade accounts with 20+ units, ask for our volume pricing and net terms.